Privacy notice
How SoftPro handles personal data.
A clear summary for website visitors, buyers, renters, owners, and demo request contacts.
What we collect
Name, email, phone, enquiry message, search/property context, shortlist details, and basic technical security logs.
Why we use it
To respond to enquiries, arrange viewings, manage property requests, protect the service, and send updates only when consent is given.
Retention
Contact and enquiry data stays only while it is needed for the relationship, legal obligations, or active agency work.
Your rights
You can ask for access, correction, export, restriction, objection, consent withdrawal, or erasure where GDPR allows it.
Controller and processor
SoftPro operates the CRM software and may act as a processor for agency workspaces. Each agency controls its own customer, property, enquiry, and CRM data.
Security and access
Access to CRM personal data is permission-controlled, audited, and separated by workspace. Export, retention, and anonymisation actions are logged in the backoffice.
GDPR roles
SoftPro provides the SaaS platform and may act as processor for agency workspace data. Agencies remain controllers for their customers, property enquiries, viewings and CRM records.
Lawful bases
Data may be processed for enquiry handling, contract preparation, legitimate business interest, legal obligations, security, consent-based communications and property service delivery.
Cookies and maps
The website may use essential cookies for security and saved shortlist behaviour. Map and location features may call Google Maps services when enabled by the agency. Cookie notice
GDPR rights