CRM features

The full real estate CRM operating system, module by module.

SoftPro connects property data, clients, searches, AI recommendations, documents, matches, viewings, deals, websites, portal publishing, permissions, audit recovery and SaaS workspace control into one daily platform.

SoftPro CRM dashboard and agency workspace

Modules

Everything needed for daily agency work

Each module is connected so agents do not repeat work and managers can see what needs attention.

SoftPro AI

Workspace-aware AI for matches, next actions, property stories and record intelligence.

  • Best-match signals
  • Record recommendations
  • Permission-aware answers

Property CRM

Complete property records for sales, rentals, residential, commercial and land workflows.

  • Owners, buyers and tenants
  • Pricing, specs, areas and SEO story
  • Photos, videos and files

Clients, searches and matches

Turn client requirements into searchable demand and match them with listings and agents.

  • Buyer criteria
  • Match scoring
  • Agent filters and actions

Viewings and activities

Daily work, viewings, follow-ups and reminders stay visible without chasing messages.

  • Calendar workflow
  • Missed and upcoming work
  • Manager queues

Deals pipeline

Track offer, negotiation, closing and handoff work from the same operating workspace.

  • Pipeline stages
  • Offers and outcomes
  • Closing desk

Agency website

A public website connected to CRM listings, enquiries, SEO pages and agency branding.

  • Buy and rent pages
  • Property details
  • Lead capture

Documents library

PDF and Office files in agency folders and private agent folders with sharing actions.

  • Folder tiles
  • Preview, print and share
  • Storage quota tracking

Plugins and XML feeds

Portal setup, credentials, feed URLs, readiness checks and publishing visibility.

  • Provider setup
  • Portal channels
  • Live readiness checks

Security, permissions and audit

Role-based access, audit trail, undo recovery and safer manager/admin controls.

  • Platform access gates
  • Audit recovery
  • Required privileged 2FA

Reports and dashboards

Readable signals for workload, publishing, response queues, assignments and daily ops.

  • Charts and queues
  • Team pressure
  • Website delivery

Workflow

From property intake to published listing and deal

The system is designed around the real agency path: capture, prepare, match, publish and operate.

1

Intake

Add a property, owner/client, media, documents and story.

2

Prepare

Validate required fields, readiness and channels.

3

Match

Connect properties to clients, leads and searches.

4

Publish

Push to website and enabled portal/XML channels.

5

Operate

Run AI next actions, viewings, deals, activities and reporting.

Screens

Real product surfaces

The website shows real workspace screens so agencies can understand the CRM before booking a demo.

DashboardLive UI
SoftPro Dashboard screenshot
PropertiesLive UI
SoftPro Properties screenshot
Property editLive UI
SoftPro Property edit screenshot
MatchesLive UI
SoftPro Matches screenshot

SaaS clarity

Built for agencies, managed by platform owners

Each agency can run independently, while the platform owner keeps visibility over workspaces, limits, readiness and delivery.

AreaSoftProOld way
ListingsOne source of truthManual duplicate entry
AIWorkspace-aware next actionsManual review across records
DocumentsAgency folders and private copiesFiles scattered across drives
WebsiteCRM-driven SEO pagesSeparate CMS maintenance
PortalsReadiness and XML feedsManual portal checks
ManagersLive queues and auditScattered status updates
SaaS ownerWorkspaces, limits, 2FA and statusManual agency setup