Privacy notice
How MPA Property handles personal data.
A clear summary for website visitors, buyers, renters, owners, and demo request contacts.
What we collect
Name, email, phone, enquiry message, search/property context, shortlist details, and basic technical security logs.
Why we use it
To respond to enquiries, arrange viewings, manage property requests, protect the service, and send updates only when consent is given.
Retention
Contact and enquiry data stays only while it is needed for the relationship, legal obligations, or active agency work.
Your rights
You can ask for access, correction, export, restriction, objection, consent withdrawal, or erasure where GDPR allows it.
Controller and processor
MPA Property is responsible for the agency website enquiries it receives. SoftPro provides the CRM and website technology used to process the request.
Security and access
Access to CRM personal data is permission-controlled, audited, and separated by workspace. Export, retention, and anonymisation actions are logged in the backoffice.
GDPR roles
MPA Property is usually the controller for website enquiries and agency CRM records. SoftPro provides the software infrastructure and processing tools.
Lawful bases
Data may be processed for enquiry handling, contract preparation, legitimate business interest, legal obligations, security, consent-based communications and property service delivery.
Cookies and maps
The website may use essential cookies for security and saved shortlist behaviour. Map and location features may call Google Maps services when enabled by the agency. Cookie notice
GDPR rights